What We Have?
It is super easy to get started!
Simply connecting with your customers—where, when and how they want
1 Minute Setup
Login to the dashboard to invite members of your team, create shortcuts and to start chatting with your visitors.
Monitor and track you and your teams progress over time, review chat history, and check performance in analytics.
Increase in online conversions
Customers who engage in live chat are 7.5X more likely to convert.
Reduction in transaction cost
Live chat can offset traditional call center volume and customer support costs by up to 80%
Increase in shopping cart size
Customers who engage in live chat spend more money per purchase than those who don’t.
Who We Are?
Connecting Businesses To Consumers The Fastest Way Possible!
LiveChat is a forward thinking online communications provider dedicated to creating innovative, customizable, and unique experiences for businesses and consumers.
LiveChat's success can be a result of sticking to these core values: Innovation, simplicity, flexibility and most importantly - customer success.
Trusted by thousands of happy customers!
Start Live Chat
5-minute setup, test out the Team plan features for 30 days, no credit card required.
What People Say?
This is what the world thinks of livechat.net.
As far as comments go on @LiveChat - this is my favourite!
@LiveChat customer service is amazzzzing! Would definitely recommend to anyone considering .
Need help or advice before purchasing on our website? We now have @LiveChat! Come and chat with us now.
Follow Visitor Browsing
A passive co-browsing technology that lets agents follow along as website visitors move from page to page. Besides the page the visitor is currently on, agents can see the page they entered on, were referred by, and if a chat was launched, then agents can see the chat-launch URL as well. This Auto Browser functionality additionally works through secure URLs and is particularly helpful for websites that are content-heavy.
Nothing is more frustrating to a customer than having to explain their issue over and over again. Agents can avoid this problem with instant access to a customer's entire visit and chat contact history. The agent will quickly be up to speed and able to take the issue to resolution.
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Chat supervisors have what they need to help manage agents and maximize operational efficiency. Watching and/or joining ongoing chats is enhanced by the ability to initiate one-on-one discussions with agents. Supervisors can also control the routing of incoming chats, feature permissioning, and skill group creation.
A single screen shows a top down view of the entire website communication operation. With text and graphic displays supervisors can determine at a glance if chat, email, and remote assist queues are being handled optimally.
In our annual live chat effectiveness research, we discovered that agent knowledge and speed were the most critical elements determining a chat session’s success according to the panel of regular internet shoppers we surveyed. The Agent Workspace impacts both with immediate results.
Items appear in the Agent Workspace largely because of built-in intelligence around prioritization, but also because of decisions made by administrators. Reassignment times, limitations around simultaneous chats, email routing, and more are accessible to administrators.