Velaro

Velaro is designed to be an all-in-one solution for customer support and engagement.

Overall, this live chat software solution that integrates must-have features with

Pricing        

The company’s Small Business plan starts at $64.95 per user.

The Pros

The platform includes an easy-to-follow wizard to get your live chat service set up right away.

With features like before and after chat surveys, department routing, full customizability, and detailed reporting, Velaro has a good deal of services that are priced well at different levels.

Its small business and professional plans, ranging from $64.95 — $149.95 per agent per month, may seem a bit pricey at first glance.

But when you delve deeper into the platform, you’ll see some innovative features that no other chat solutions have, such as multi-step conversion tracking and customer routing.

The platform can automatically direct users with simple questions to less experienced agents, to free up experienced agents for more complex issues. This helps you make the most of your team and more effectively help your visitors.

Velaro also integrates with a wide range of third-party systems including Google Analytics, Google Translate, Salesforce, Netsuite, SugarCRM and Microsoft Dynamics. More integrated third-party systems like Vonage and Twilio are available at the enterprise level.

The Cons

Velaro certainly isn’t one of the least expensive options on this list, and its plans may be cost prohibitive for businesses with relatively small budgets for live chat.

The Verdict

Velaro is a solid choice for businesses looking to maximize their customer service team’s abilities. And with full customizability, file transfer and real-time monitoring available as standard, it offers everything you might need in a live chat tool.

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