Chatra

Chatra claims to be a modern live chat and messenger tool that adds a personal touch to your service.

It’s easy to install and use and has a bunch of useful features like proactive chat invitations, real-time visitor list, typing insights, saved replies and more. The design can be customized to match your website.

Pricing

Chatra offers a free forever plan and a paid plan. The paid plan costs $15 per agent per month when billed annually.

The Pros

Chatra keeps the conversation history forever both for you and your customers, so a visitor can continue a conversation even if they leave your website and come back later. Also proactive chat invitations can work in offline mode and collect you leads 24/7.

They integrate with most CMS platforms and also with services like Zapier, Slack, Help Scout, Google Analytics, so you can connect Chatra to other tools you are already using.

The Cons

Chatra doesn’t offer a lot of automation tools and their bot feature is still in development. Also all registered agents (even from different departments) can see chats of other agents and join them at will, so if you have strict rules for information sharing, there’s currently no way to enforce them in Chatra.

The Verdict

Chatra is easy to use, has a nice design and UI with all the features you expect from a modern messaging product.

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