ClickDesk

ClickDesk is one of the few tools on our live chat software list to make voice and video chat as much of a priority as standard, text-based live chat.

It essentially aims to be less of a live chat solution, and more of a well-rounded all-in-one product that anticipates the needs of potential customers far beyond what website live chat can do.

Pricing

The platform is free for up to ten users, then paid plans range from $14.99 — $39.99 per month.

The Pros

Beyond text-based chats, ClickDesk also supports video conferencing and live chat calls via Skype and Google Talk.

The live chat interface is also integrated with a Helpdesk platform, letting you and your agents address customer concerns outside of the chat box.

ClickDesk also integrates with a variety of popular platforms and content management systems including WordPress, Joomla, and Magento, as well as popular marketing services like MailChimp and Unbounce.

Interestingly enough, you can also integrate your social media buttons directly within your chat window. So if visitors want to check out your Twitter or Facebook pages while chatting, they can do so without interrupting the chat itself.

The Cons

ClickDesk offers no live analytics information. Visitor details are only provided when a chat is initiated.

There is a wide range of event triggers and proactive chat options, but the only way to deactivate these is to delete them. From a technical standpoint, some of the features may seem a bit clunky, but they are improving all the time.

Design customization with ClickDesk is more limited than with other providers, in that your customization is limited to several pre-made themes. The themes themselves are not mobile-responsive. However, a smaller version of the chat icon does appear for mobile users, and they can still conduct a live chat through their preferred device.

The Verdict

ClickDesk could start implementing real-time analytics and a little smoother technical operation, and it would quickly rise through the live chat review rankings.

But if you can live with these few minor annoyances, it’s worth a look – especially considering the bonus video and helpdesk system features that are not typically found in other chat programs.

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