Intercom is designed to be an all-in-one tool for customer communication.

The company offers messaging products, marketing, and customer service all in one platform. They’re also one of the only companies in the industry using machine learning and AI, making it arguably the most innovative on this list.


The live chat feature alone starts at $53/month, while the full suite of tools begins at $155/month.

The Pros

Intercom’s biggest advantages come to users that utilize the platform’s full power.

It can help with a variety of essential tasks, including capturing and converting leads, onboarding and engaging customers, supporting and retaining customers, and providing self-service support.

This level of efficiency can lead to more conversions, and enable businesses to focus on the goals that directly contribute to their revenue.

The Cons

Intercom is designed as an all-in-one tool. So while it’s possible to use the chat feature alone, users who choose this option will be getting a limited version of the platform’s functionality.

The Verdict

For users looking for a basic live chat option, it might not be necessary to go with a robust platform like Intercom.

But for businesses looking to upgrade to an industry-leading customer support platform, it’s a great choice.

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