SmartSupp is a fairly standard live chat service, but what sets it apart is its video recording options.

A little bit more than your average live chat program, SmartSupp, based out of the Czech Republic, lets you record and track visitor mouse movements and clicks directly from your agent dashboard.


SmartSupp offers a free plan with an unlimited number of agents and chats. But for features including video recordings, saving chat history, and automated messaging, plans range from $8 per agent per month to $19 per agent per month.

The Pros

The live chat dashboard is clean, uncluttered and intuitive, making it easy for you and your team to actively chat with interested visitors while gauging their reaction based on the recording of their site activity.

Like the many other live chat programs featured in this review, SmartSupp works with popular services and platforms like WordPress, Shopify, Magento and more.

Plus, the platform offers basic automation, letting you automatically send personalized messages to site visitors based on their interactions with your site.

SmartSupp also includes a mobile interface, meaning that you can answer users’ questions from your iPhone or Android phone. If you’re running a small business and want to be able to help your customers while on the go, then this could be a major advantage.

The Cons

With all its options for tracking and monitoring, SmartSupp lacks some of the common features one might expect from a more robust live chat solution including the ability for prospects to have the agent call them directly or browse alongside them.

Branding the chat with your own look and feel is also a bit limited compared to the other options on this list.

The Verdict

If you’re looking for a free live chat service with the option to use unlimited agents, give SmartSupp a serious look.

And since even their paid plans are relatively inexpensive, it could be a budget-friendly option for any business — especially considering the video recording capabilities.

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