WebsiteAlive

WebsiteAlive is a live chat tool that specializes in sales and customer happiness.

The company offers a variety of services of which live chat is just one part. One of its more unique offers is the ability to hire live chat agents who will engage prospects for you on a pay-for-performance scale.

Pricing

WebsiteAlive’s plans start at $30/month for one operator.

The Pros

Website Alive’s most unique advantage is its “Concierge” feature, which allows its users to hire professional live chat agents. These agents can monitor your site and engage with your customers, so your team is free to focus on other parts of your customer service.

The platform is also simple to set up and easy to customize. A simple user interface editor makes it easy to create your own look and feel without programming.

Plus, real-time metrics and live visitor monitoring show you who’s interacting with your site and present you with opportunities to proactively initiate chats if needed. Other features like routing, queuing, surveys and the ability to email transcripts.

The Cons

Though its basic plan of $30 per month is relatively inexpensive, there’s an additional $20 fee for each license each month. Those rates increase to $50 per month for one operator and $40 for each additional license on the company’s Plus plan.

These fees can quickly add up for companies looking to build a full customer service team and could cost a bit more than the rest of the plans profiled here.

Screen sharing, which is standard on many plans, costs extra with WebsiteAlive.

The Verdict

Overall, WebsiteAlive offers many features not found in other live chat solutions, including the ability to work with trained professional agents to help convert more clicks into customers.

If you need easy-to-use, brandable chat with visitor monitoring and surveys as well as detailed agent transfer and routing capabilities for multiple chats and multiple agents, WebsiteAlive is one of the better choices.

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